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Pion Boosts Service Offering, Bringing Excellent Customer Experiences to the Fore

Key Appointments Demonstrate Commitment to Unrivaled Customer Service

MA 25 March 2022 - Pion, Inc. (“Pion”), a leading provider of analytical instrumentation for formulation development and quality control in the life sciences industry, announces that Jamie Jacques has joined the company to lead its Customer Support & Services division. The newly formed department will focus on designing and delivering customer support excellence, specifically enhancing and supporting the partnership with all valued Pion customers through the establishment of continuous life-cycle management programs. 

Jamie Jacques joins Pion as Director Global Customer Support. His primary goal is delivering the company’s vision of exceeding customer expectations in support, training and instrument service, and maintenance. He is bringing 22+ years of customer support experience with 17+ years’ in managing customer services at Malvern Panalytical, as well as exceedingly technical roles at JEOL, Cox Communications, and Motorola.

Jamie’s initial priority at Pion is to establish a dedicated customer support structure with a focus not only on growing the business revenue, but more importantly creating a structured approach to customer support through dedicated partnerships.  As a first priority, Jamie hired Mr. Juan Rebolledo as Service Sales Specialist for the Americas.  Juan will help guide, coordinate and collaborate on the continuous lifetime management support initiatives for Pion customers.  This will be achieved through engaging with all Pion partners to acquire and establish proper maintenance and support programs for our customer’s scientific processes and systems as they relate to Pion equipment.

“Pion’s analytical instruments help our customers better understand the dissolution, solubility, permeation, ionization and absorption properties of their compounds and drug products,” comments Brian Dutko, Pion CEO. “This provides users with richer, more relevant insights around compounds of interest.  We have always been known for great instruments and excellent science. Our commitment to our clients is that, going forward, all experiences and interactions they have with Pion exceed our scientific reputation. Excellence is not just great products. I am excited that Jamie and Juan are on board to help me deliver this vision.”

Pion’s analytical instruments bridge the gap between in vitro experiments and in vivo outcomes. They help companies confidently decide which drug substances and drug products to progress through the development pipeline while reducing risk and long-term investment. 

For more information about Pion and to keep up to date with the company’s latest news visit its website or LinkedIn page

Although we are in the midst of redesigning and implementing many new technologies and programs which will include full website integration, customer dedicated portals, and knowledge base landing sites, we are proud to say we have launched customer dedicated communication channels listed below.  The best way for customers to contact our support specialists is through our customer dedicated contact points below:

Website Contact: Customer Support

Email: techsupport@pion-inc.com

Telephone: 1-978-528-2020

About Pion Inc

Pion Inc is the leading provider of analytical instruments that bridge the gap between in vitro experiments and in vivo outcomes. The instruments help companies confidently decide which drug substances and drug products to progress through the development pipeline while reducing risk and long-term investment. The product range investigates the dissolution, solubility, permeation, ionization and absorption properties of compounds and drug products. This provides users with richer, more relevant insights, not easily accessible before animal studies. With a 20+ year heritage, Pion serves a multi-billion dollar global market for tools and analytical instrumentation. It is headquartered in Massachusetts and has a European main office in the UK.

 

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