Support
Contact Support
Pion instruments have a stellar reputation, but our team of experts truly sets us apart.
Industry Leading Customer Service and Support, Direct from the Experts.
Access our team via comprehensive instrument services & training.
All of our instruments are backed with a 12 month warranty and industry-leading customer service and technical support, which includes:
- Unlimited 12 month Priority Service Visits
- Priority Response
- Unlimited Labor for 12 months
- Unlimited Travel and Expenses for 12 months
- Unlimited remedial repair parts included*
*Some exceptions may apply. Contact us for more information
Service Options/Training
For additional peace of mind, we also provide enhanced service packages including
- Service contracts
- Premier
- Premier Plus
- Enhanced
- Enhanced Plus
- Depot Repair
- Preventive Maintenance
- Performance Verification
- Operational Qualification
- Installation Qualification
Training:
Our instruments have a stellar reputation on their own, but our team of industry-leading experts truly sets us apart. You can learn directly from our renowned scientists during one of our comprehensive instrument training courses. Download our service contract agreement brochure here.
Technical support
Submit a Support Request Book time directly with a member of our technical support team.
For My Support Requests, sign in to view your recent support requests.
