Billerica, MA
Accounts Support Associate
The Accounts Support Associate is responsible for support activities related to fulfilment, operations, sales, and marketing.
Essential Functions
- Enter consumable/spare parts and service sales order into FishBowl. Confirm orders back to customer and sales team.
- Contact customers regarding Tax Exempt Certificates and ensure we have up to date certificates.
- Process Analytical Services customer orders and purchase orders to UK office and provide constant communication.
- Provide on-going communication with the Sales Team on Orders placed and shipping information.
- Provide Sales Order for service team to perform service and work orders for parts needed for service and enter shipping information via Zoho Desk.
- Work with fulfillment team to keep customers up to date on when their order will ship and any or all back orders they will experience. Communicate any changes to order to the customer and to the sales team.
- Process other work orders in FishBowl for training, US and UK lab use.
- Prepare documents for invoicing purposes which would include pack list, tracking label, Sales Order and Customer Purchase Order.
- Help sales department and operations department with all activities associated with Pion’s annual training courses and or distributor trainings including set up, logistics, registration etc.
- Create work orders for marketing supplies needed for trade shows; help pull the inventory, and organize for shipping to locations of shows.
- Assist in inventory levels of consumables and create Work Orders for lab to produce as needed.
- File hard copy documents.
Competencies
- Ability to work in a fast-paced environment.
- Ability to manage multiple priorities and switch gears easily
- Excellent written and oral communication skills.
- Ability to learn new software
- Team player with a can-do attitude. Willing to help in any aspect
- Comfortable communicating with global clientele.
- Must be detail oriented and be able to complete tasks accurately and in a timely manner
Travel
This position is based in our Billerica office and requires 10% travel. Possible travel in the first three
months to our Fall River location.
Job Requirements
Ability to lift 25 lbs.
Education and Experience
- High school diploma or equivalent required. Associate’s or Bachelor’s Degree in business or related field a plus.
- 2-4 years relevant work experience with customer service experience
- 1+ year experience with Quickbooks, FishBowl or similar order entry system
- 1+ year experience with Zoho or similar CRM system
This job description is only intended to summarize the duties required of the position and is not all inclusive.
The Accounts Support Associate may be required to perform other duties as directed.
Accounts Support Associate
The Accounts Support Associate is responsible for support activities related to fulfilment, operations, sales, and marketing.
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