Frequently Asked Questions

All our engineers have validated, up-to-date training on the range of equipment they qualify and service. Many Pion service engineers previously worked with other instrument companies so can support the training process for equipment they are familiar with. At our own service center we maintain many different brands of equipment used for regular training and updates. We provide a copy of training certificates along with a complete documentation package with every service.

Although Pion does cover the majority of parts under warranty and high-level service contracts there are some parts that are not covered or have limited warranty.  In most cases, any part that comes into contact with media or solution are not covered as part of the warranty.  This would include items like Fiber Optic probes, glass syringes, o-rings, and fluidic lines.  If you have questions about coverage please contact your local service representative.

Yes, we offer a wide range of services based on the criticality of the instrument to your testing. Reach out to your local sales or service personnel to learn more about these offerings.

2000 hours or one year, whichever comes first.

Depending on the lamp, one of two things will happen.  Either the lamp energy, especially in the UV, will decrease significantly as seen in the 100%T or the lamp energy will be unstable and will cause a sinusoidal pattern in the experimental data.

There’s no formal requirement, but Pion does recommend annual PM or PM prior to any qualification activities.

Pion has assisted many customers in moving to mechanical qualification from PVT testing.  We offer services to perform the mechanical qualification and our experts can ensure you have all items needed to be successful in the transition.

We always start with ensuring a clean blank.  Our technicians can then determine if new reagent preps are needed or if there is a hardware issue.  Many times it is a simple fix and if hardware is needed we offer on-demand services to get you back up and running.

Pion offers two different software packages.  AuPRO is used for research and method development.  DissoPRO is our compliant package which includes audit trails, user privileges, and user passwords.