Equipment Servicing
At Pion it’s important to us that your equipment stays in optimal condition throughout it’s working life. That’s why we provide a range of services to maintain our items and other assets in your facilities, along with appropriate training.
All Pion equipment comes with an initial one-year warranty to protect your investment. After the initial warranty period, most customers choose our expert service engineers to continue monitoring and maintaining their Pion equipment in optimal condition. High quality servicing from Pion:
- Keeps your equipment functioning to factory-test standards
- Gives you full confidence in the integrity and replicability of your results
- Improves equipment lifespan and maintains the value of your investment
Service options to suit you
Pion offers a range of tailored options to keep your Pion equipment in optimal condition.
Service contract
Most of our customers choose to contract with Pion for regularly scheduled service visits. Regular service means you can be sure that all your equipment stays in great operational condition, generating results you can trust. Scheduled service can also include the supply of consumables for your equipment, if required.
On-demand service calls
If you have a problem with a particular Pion product, our team will be ready to assist. We’ll visit your site as soon as possible, to resolve issues and have your team back up to speed in no time.
Third-party instrument service
Because Pion service technicians are highly familiar with scientific instrument suppliers and pharmaceutical companies throughout North America, we are also fully-qualified to service many other types of scientific equipment, along with those items we manufacture and supply ourselves. We specialize in LC, GC, UV, and Dissolution, however if other items are of interest please contact us. Pion’s team is dedicated to quality, expertise, and compliance. Our goal is always 100% customer satisfaction first time.
Pion’s quick response time to our service needs keeps downtime to a minimum in our lab.
QC Director
Tennessee
Analytical Services
Our analysts run standard tests and assays for you on Pion equipment or serve as consultative partners.
Resource Library
Latest citations of Pion instruments and services in industry white papers, webinars, videos, and case studies.